There is no better way to assess your organizational performance, internally or externally, than going direct to those you serve – whether internally through employment satisfaction or externally through customer feedback.
Benefits of Employee Satisfaction Surveys
- Understand company culture perception
- Assess employee benefits perception
- Learn of teamwork and productivity perception
- Assess internal image/communication perception
- Demonstrate willingness to explore employee feedback
Benefits of Customer Satisfaction Surveys
- Gives voice to customer opinion/feedback
- Demonstrates an organization's willingness to assess their performance
- Illustrates willingness to remedy an error or make things right
- Prioritizes customer feedback, insight and opinion into a value of the organization
- Measure the effectiveness/progress of change or improvement initiatives, product differentiation or marketing efforts
Whether you seek to discover internal or external satisfaction, or both, Level Ten can assist with qualitative and quantitative survey structure, proper delivery, confidentiality and results reporting with benchmarking and goals.